Withdraw from a contract

Use this form to submit a statutory withdrawal declaration. Sending it records your message; it does not automatically establish a right to a refund. To request voluntary cancellation of a personalised order or report a defect, contact the owner. These are separate matters.

Who pays for shipping?

Statutory withdrawal: you pay direct return postage if informed before purchase and unless agreed otherwise. A justified defect claim: the seller pays necessary transport, repair or replacement costs. You may voluntarily pay return postage upfront; we will reimburse the necessary cost once the claim is confirmed as justified. Keep proof of postage or payment showing the amount; electronic evidence is acceptable. Reimbursement can be made by bank transfer after agreeing the details. You do not always have to pay upfront: you may request an advance for costs payable by the seller; we can also provide a prepaid label. A voluntary paid repair of damage for which the seller is not responsible: you may pay for the repair and shipping both ways after accepting the quote and conditions. Making a complaint does not authorise a paid service.

Changing your mind, statutory withdrawal and a defect complaint are different matters. A genuinely personalised bracelet has no automatic 14-day withdrawal right. You may request voluntary cancellation on the contract date or by the next day; the owner's approval is required. This deadline does not apply to defect claims or a statutory withdrawal right where one exists.